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COVID-19 Update

// April 17, 2020

Dear Excel Eye Center Patients,

We want to thank you for your patience and understanding over the last month as we have experienced unprecedented schedule changes within our clinics and optical shops due to the COVID-19 pandemic. As we continue to practice social distancing, we wanted to reassure you of what we are doing to help keep our patients and staff safe. Our office locations remain open and we are here to help patients with any ocular concerns. We do offer telehealth visits for those who are interested.

Appointments:

If you have a fever, cough, acute onset of shortness of breath, loss of taste or smell, or have traveled outside of Utah, we ask that you call Excel Eye Center before coming to your scheduled eye appointment.

When feasible, we encourage patients to wear their own mask when visiting any of our locations. Each patient is screened for COVID-19 symptoms before entering the office. Temperatures of all staff, doctors, and patients are taken upon arrival. Our doctors and staff wear masks in accordance with CDC recommendations, as well as wash their hands before seeing each patient.

We have extensive disinfectant cleaning protocols before and after each patient. Every exam room is cleaned and disinfected thoroughly, including door handles, chairs, and all equipment.

Patients visiting our Provo location are checked in for their appointment while they wait in their car in the parking lot. When an exam room becomes available, patients are escorted from their car directly into the exam room.

Contact Lens and Glasses:

Excel Eye Center is offering curb-side pickup for contact lens and glasses orders at our Provo location only. This service is available Monday-Friday from 9am-11am.

We will continue to take contact lens orders by phone and will be shipped directly to your home.

Orders for new glasses, as well as adjustments to existing frames, can be made by appointment at our Provo location. We will accommodate new glasses orders and adjustments on a walk-in basis or immediately after doctor appointments, whenever possible. For an appointment time, please call 801.374.1818.

Prescription Refills:

If you need a prescription refill, please call 801.374.1818 or email us at excelinfo@exceleyecenter.com

Skin Care Products:

Excel Cosmetic Surgery Center is offering curb-side pickup for all skin care products. This service is available Monday-Friday from 9am-12pm. Please call 801.379.2900 for any new or existing orders.

We appreciate your patience and understanding during these uncertain times. If you have any additional questions, please contact us at 801.374.1818 or excelinfo@exceleyecenter.com.

Sincerely,
Excel Eye Center

 

March 26th, 2020

 

Dear Excel Eye Center Patients,

Excel Eye Center is continually monitoring the COVID-19 situation in Utah with guidance from The Academy of Ophthalmology, Utah Department of Health, and the Centers for Disease Control and Prevention. Please review the following information regarding appointment protocols, order pick-ups, and prescription refills.

Appointments:

As of March 19, 2020, our office hours will vary, due to the governing bodies’ recommendations. We will continue to update our location hours on Google as permitted, to keep you informed.

If you have a fever, cough, acute onset of shortness of breath, or have traveled outside of Utah, we ask that you call Excel Eye Center before coming to your scheduled eye appointment.

For the safety of our patients and to prevent the spread of illness, you may also receive a phone call to postpone any non-urgent appointments or elective procedures. As deemed appropriate, we do have the option for telehealth.

We have implemented extensive disinfectant cleaning protocols before and after each patient. We are also taking temperatures of all who enter our facilities.

Contacts and Glasses:

Excel Eye Center is offering curb-side pickup for existing contacts and glasses orders. This service is available Monday-Friday from 9am-11am at our Provo location. Please call 801.374.1818 when you arrive and we will bring your contacts or glasses out to you. We ask that you stay in your car for this service.

We will continue to take contact lens orders. Please call 801.374.1818 to order. All new contacts ordered will be shipped directly to your home.

Any urgent orders for new glasses, as well as adjustments to existing frames, will be by appointment only at our Provo location. Please call 801.374.1818.

Prescription Refills:

If you need a prescription refill, please call 801.374.1818.

Skin Care Product Orders:

Excel Cosmetic Surgery Center is offering curb-side pickup for all skin care products. This service is available Monday-Friday from 9am-12pm. Please call 801.379.2900 for any new or existing orders. When you arrive at our office for pickup, please stay in your car, call 801.379.2900, and we will bring your order out to you.

We appreciate your patience and understanding during these uncertain times. If you have any additional questions, please contact us at 801.374.1818.

Sincerely,
Excel Eye Center Doctors and Staff